top of page


Examine our pre-built, ready-to-go, customizable, and business-friendly insurance business architecture reference framework and examples. Purchase any of our content below now or ask for a 30-minute demo for further information.

The Insurance Reference Framework and Examples offered by Business Architecture Info for car, commercial vehicle, dental, disability, home, health, liability, life, long-term debt, marine, product liability, professional indemnity, property, travel, and workers' compensation insurance companies, include the following:

  • over 2,450 business capabilities (over 700 of them are insurance-specific);

  • over 420 information concepts, many of them linked to business capabilities;

  • 42 detailed value streams, 15 of which are customer-driven with their enabling business capabilities (list of value streams shown in the  diagram below);

  • over 130 insurance company stakeholders, most of them linked to value stages among others;

  • over 40 typical business units/departments, linked to business capabilities;

  • over 50 typical products and services;

  • over 2,400 cross-map relationships;

  • over 250 diagrams;

  • the ‘Reaching a New Market Using a Mobile Application’ example;

  • the ‘Improving Customer Experience Using Artificial Intelligence’ example;

  • the ‘Underwriting Using Artificial Intelligence’ example; and

  • a merger and acquisition example.


In the past, this reference framework was crafted based on our client's comments. With our newly released version 3.1,  we now also take into account the input from our Insurance Business Architecture Info Committee.  It meets several times a year to improve this reference framework.  Members of this committee are currently:

  • Garnet Masenda, Manager - Business Transformation at Wawanesa Insurance in AB Canada

  • Michael MarkerVice President of Transformation at Accuserve Solutions in OH USA    

  • NR Vijay, Associate Director - Client Success at Cigna in TX USA  

  • Praveen Kumar, Portfolio Management and Business Architect at MetLife in Japan

  • Reynaldo Perez, Senior IT Manager for IT Architecture at SulAmérica in Brazil    

  • Robert Miller, Associate Director, Portfolio Management at Humana in KY USA  


Our Insurance Business Architecture Training is entirely based on this Insurance Framework and Examples offered by Business Architecture Info. 

Purchase any of the following items derived from our Insurance Reference Framework and Examples:

  • the Insurance Business Architecture Reference Framework and Examples Excel File (Pricing $1,999.50; Content not available online; Ask for a 30-minute web demo)

Insurance Level-1 Business Capabilities - Business Architecture Info


The Insurance Business Architecture Reference Framework consists of over 2,450 business capabilities that are several levels deep. Business capabilities are segmented into 8 tiers, including Insurance, Client-Driven, Marketing & Sales, Strategy, Human Resources, Enterprise Support, Finance &  Accounting, and Governance & Compliance.

The Excel file includes the level, the nomenclature, a detailed description of each business capability, and cross-map relationships to value streams/value stages, and information concepts. 

Insurance Business Architecture Value Streams


The Insurance Business Architecture Reference Framework consists of 42 customer-driven, strategic, or supporting detailed value streams, with their participating stakeholders. 18 of these value streams are linked to their enabling capabilities. 

The Excel file includes the nomenclature, a detailed description of each value stream/value stage, and cross-map relationships to business capabilities and stakeholders. 

bottom of page